Just bought Acer laptop the day, the battery warranty period has Laptop Battery already "used up" fast two months, but over the registration to extend the battery warranty period of time. Manufacturers said the start time of warranty for the factory preset time to time, free of charge to change consumer buying Ke Yi warranty.
Customer question: how cells count in the end warranty
March 29, Ms. Liu bought a Acer 4233 laptop computer, so she was surprised that the laptop VGP-BPS10 battery warranty is actually from commencing February 3, "the extended battery warranty period must be in within the warranty period starting in January online registration, I just bought the computer had been 'Late Registration' has. "
According to Ms Lau said she Toshiba Laptop Battery bought the computer at home, according to quality and prompt books, "gently scratch your password, Internet RI master can extend the battery warranty period" scratch your password and log on Acer's website to register would like the battery 3 months warranty period is extended to 1 year.
"I suddenly found that the site on a Note: Please warranty start date (see" warranty book and three bags of evidence ") as soon as possible within one month after the commencement of registration, registration is successful, laptop battery warranty period from the pre-registration of 3 months to 1 year, and can log on Acer club. overdue no register, complete the registration process, only to be able to log Acer clubs, the battery can not extend the warranty period. "she said.
Ms Lau at this time the warranty date the book found that quality and February 3 from the beginning, which means that Ms Lau registration expired, the PA2487U battery warranty period has also left more than a month.
"Why not from the purchase date of the warranty start date of calculation?" Then, Ms. Liu with doubts call the dealer, the other party in order to password has scratch the grounds that it can not replace the warranty book and can not handle the matter.
Manufacturer attitude: the battery can be corrected through the dealer warranty period starting time
Yesterday, the reporter called Acer Beijing Customer PCG-Z505 Service Department. Customer Service staff of the Ministry of No. 926, said Ms. Liu can be corrected through distributors start time of the battery warranty, and get a one year warranty service, or contact Acer to consumers on their own to provide a free voucher to buy time for change.
"We all require dealers to alert consumers." The staff said that refusing to help consumers handle changes to the book dealer warranty will be subject to penalties for the company. The staff member said that the current Acer has encountered many consumers reflects the start time of warranty issues for Acer can be resolved.
As to why the Acer warranty start date of the book enacted as notebook factory date of the warranty period beginning from the time of calculation, the staff did not PCG-V505 give reply.
Lawyer saying: warranty start to buy based on the time
"Warranty period belongs to after-sales service areas, start time should be based on the time consumers." Beijing Lawyers Association Professional Committee, director of consumer protection, said Qiu Baochang, Acer laptop battery warranty for the period starting time is set unreasonable, consumers easily without the knowledge of interest to suffer. Qiu counsel argues that Acer should be given free of charge to change Ms Lau warranty time, and compensate for the resultant loss of working time and other related costs.
"If you can change the warranty to the consumer PCG-R505 time, why then should he start in pre-pre-warranty time?" Qiu lawyers said, the factory acts cause great inconvenience to consumers, manufacturers should change all of the same contract text
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